Changelog
Get the latest feature updates in Truv
- In the Truv Encompass app in the ‘New order’ tab, previously we always required a borrower’s email address to be added for Truv order creation. To address cases where only a phone number is available at the time of Truv ordering, we enabled order creation if either an email address or phone number are provided.
- To enhance Automated Service Ordering (ASO) scenarios lenders can setup with Truv, we enabled using the Truv order status as a custom field in Encompass. To enable this feature, in Encompass navigate to Services → Service Management, then Truv → Field Mapping. In the Field Mapping page, add a custom field in the ‘Encompass Field ID’ column, select ‘Mapping Type’ as “Maps To”, then add ‘Provider Field Name’ as “partnerStatus”. Once saved, the mapped custom field that will show the Truv order status can be used as an ASO condition.
- In the Truv Encompass app in the ‘Order statuses’ tab, we fixed issues where the ‘Download’ button would be stuck in Pending status. Now once a verification is complete, the report should be available from the Download button once regardless of the status of any other employers in the order.
- Additionally in the ‘Order statuses’ tab, we previously showed a Refresh button for each employer and only one Download button aligned to the top employer. Having some buttons duplicated and others not created a confusing experience, so we now we only show one Refresh button and one Download button per order.