Verify volunteer service with less administrative burden.

Truv's Volunteer Verification solution allows government agencies to confirm a client's volunteer service hours quickly and with less administrative burden. Agencies can verify qualifying volunteer activity directly from letters and timesheets, reducing the manual follow-up that typically slows down eligibility determinations.

Truv processes volunteer verification documents — including letters and timesheets — to calculate and confirm hours. The workflow moves from document submission through calculation and review to a final eligibility determination, all in one standardized flow.

Truv helps agencies satisfy community engagement requirements by providing a structured, auditable way to verify volunteer hours as qualifying activity — replacing inconsistent manual processes with a reliable, repeatable verification workflow.

Clients receive real-time results rather than waiting on manual case reviews, reducing the number of pending cases and removing barriers to benefit access for those with qualifying volunteer activity.

Truv fits seamlessly into existing agency systems across multiple channels, including online customer portals, in-person interactions, and call center workflows, mailers, and more — so agencies can verify volunteer service regardless of how clients engage.

By automating the verification of volunteer hours in one unified workflow, Truv eliminates manual follow-up and helps caseworkers move cases forward faster, increasing the overall volume of eligibility determinations an agency can process.

Yes. Truv supports ongoing renewals and redeterminations, so agencies can re-verify volunteer activity at regular intervals without restarting the process from scratch each time.

Yes. Truv is SOC2 Type II compliant, 508 compliant, WCAG 2.2 AA certified, and FCRA compliant. We're a licensed Credit Reporting Agency operating with 99.95% uptime and bank-grade encryption (AES-256 and TLS protocols).

Yes. Truv's consumer-facing experience is built to meet Section 508 accessibility standards, ensuring that clients with disabilities can navigate the verification flow without barriers — including those using screen readers, keyboard navigation, or other assistive technologies.

Yes. Truv's verification experience is built to support 19+ languages, ensuring language is not a barrier to completing the verification process or accessing benefits.

Yes, 19+ languages. Truv automatically detects a client's preferred language based on their device's default language setting — no manual selection required. The verification interface immediately reflects the appropriate language, creating a seamless experience from the start.

Truv's full security and compliance details are available at trust.truv.com.