This month's product updates introduce new features and enhancements designed to make verification faster, workflows more efficient, and everyday tasks easier for mortgage and public sector teams.
Truv Document Upload Updates
Truv has rebuilt its income document upload experience across all three products — Document Upload for public sector, Document Processing for mortgage, and Doc Fraud Detection for consumer/auto lending and screening.
New Doc Upload Benefits:
- Catch quality of documents upfront: End user is notified in less than 15 seconds, guiding the end user to upload better documents as needed
- Minimum document indicator: Auto-displays for end user and is set by clients in Truv Templates (ex. 2 paystubs, 1 W-2)
- Customizable minimum and maximum size of each document Set by clients at the account level
- Unsupported doc type error: Auto-displays for end user in less than 15 seconds, guiding the end user to add new files (ex. documents that are not password protected)
- Bulk upload in one pass: Truv auto-groups documents uploaded in less than 15 seconds
- Ability to add additional documents: End users can re-open the Truv experience and add more documents at any point, including post parsing
- Last name mismatch display shown: End user has ability to validate all documents are for the same user. (ex. cases where maiden name was changed)
- Enhanced auto-flagging for Truv clients: Auto-flags tampering or fraudulent documents, SSN mismatch, and error moved from user level to employer level.
Following A/B testing, the results are higher conversion, fewer support tickets, and complete data on the first pass.
The new Doc Upload will be live for Truv clients on September 1, 2026.
Public Sector Updates
Truv's release focus on improving the client experience while giving agencies greater order visibility and transparency.
- New Order Status Column Tags in Truv Dashboard: in Truv Dashboard Orders tab, refreshes and initial orders now display distinct labels in the Status column, making it easier to tell them apart at a glance.
- Client-Reported Income Section in Truv Dashboard Order Results: In Truv Dashboard Orders information, we've added a client-reported income section for caseworker review.
- Self-Certification Income Identifier in Truv Reports: Truv reports now include checkmark indicators next to self-certified income sources in a new Certification column, giving caseworkers a complete view of client-attested details alongside verified data.
- New Doc Upload Template Settings: To align with the upcoming launch of Truv's new Doc Upload, we updated Truv Template settings for streamlined setup and consistency with the client-facing experience.
- Enhanced Reporting Tab in Truv Dashboard: For all Truv clients, in Truv Dashboard > Reporting Tab, you can now view breakdowns of orders by time to expiry, filter by multiple data sources at once, and see details on error distribution including top 5 errors messages by category.
- Expanded Order Expiry Settings in Truv Templates: Clients can now customize how long orders remain active before automatically expiring when at least one employer or account has been completed but the user has not clicked Finish to share their data. The default expiration remains 24 hours, but clients can configure a shorter or longer timeframe based on their workflow.
- Email Title Field in Truv Templates: Truv Templates now include a Title field for first and reminder emails, giving you control over the subject line clients see.
- Redesigned Truv Orders Landing Page: The Truv orders landing page has been refreshed and redesigned to improve conversion and client experience. The updated landing page will be live on September 1, 2026, available to enable upon request for pilot before September.
Mortgage Lending Updates
Truv's recent Encompass enhancements give lenders greater control over order requests sent to borrowers as well as greater flexibility with billing details post completion.
- New Order and Refresh Grouping in Truv Dashboard: In the Orders tab, an initial order and all of its subsequent refreshes are now grouped together, so the full history of a single verification appears in one place
- New Doc Upload Settings in Truv Templates: To align with the upcoming launch of Truv Doc Upload, we updated Truv Template settings for streamlined setup and consistency with the borrower-facing experience.
- Email Title Field Settings in Truv Template: Truv Templates now include a Title field for first and reminder emails, giving you control over the subject line borrowers see.
- Enhanced Reporting Tab in Truv Dashboard: For all Truv clients, in Truv Dashboard > Reporting Tab, you can now view breakdowns of orders by time to expiry, filter by multiple data sources at once, and see details on error distribution including top 5 errors messages by category.
- Expanded Order Expiry Settings in Truv Templates: Clients can now customize how long orders remain active before automatically expiring when at least one employer or account has been completed but the user has not clicked Finish to share their data. The default expiration remains 24 hours, but clients can configure a shorter or longer timeframe based on their workflow.
- Redesigned Truv Orders Landing Page: The Truv orders landing page has been refreshed and redesigned to improve conversion and borrower experience. A/B test results have been averaging a 3%+ uptick in conversion. The updated landing page will be live on September 1, 2026 for all lenders.
New Integration
- Blue Sage Solutions: Building on an existing partnership, Truv now enables lenders to verify borrower assets earlier in the mortgage journey directly within the Blue Sage LION consumer point-of-sale.
Conversion Improvements
Truv's engineering team works around the clock to keep every data connection running at its best — proactively monitoring performance, resolving issues, and fine-tuning integrations across payroll providers, employers, and financial institutions.
Income and Employment Verification & Wage Earner Income Verification
| Employer | Prior 30 days | Last 30 days | Improvement |
|---|---|---|---|
| Waffle House | 88.82% | 90.42% | +1.61% |
| Home Depot | 54.31% | 66.18% | +11.87% |
Asset Verification & Self-Employed Income Verification
| Financial Institution | Prior 30 days | Last 30 days | Improvement |
|---|---|---|---|
| Regions Bank | 72.22% | 73.58% | +1.36% |
| First Horizon Bank | 68.30% | 71.39% | +3.09% |
Upcoming Events
HMA Webinar
On August 5 at 1pm ET, join Truv and Andrew Panagos from HMA Mortgage for a walkthrough of how they moved off legacy verification vendors, went live on two platforms in under 30 days, and turned income, employment, and asset verification into a borrower experience people actually finish. Secure a spot!
TMC Tech Summit
August 12-13, CEO Kirill Klokov is heading to Dallas, TX to meet with lenders and founders, who collaborate like directors and producers, shaping a final cut that meets the expectations of those who do the work every day.
MESC Conference
August 17-30, Vice President of Government Solutions Tommy Jayne and Account Executive Carlie Christensen are heading to Portland, OR to connect with state, federal, and private-sector leaders and collaborate on Medicaid systems and health policy.
Economic Mobility & Well-Being Conference
August 23-26, Vice President of Government Solutions Tommy Jayne and the Truv Team are heading to New Orleans, LA to meet with attendees and professionals in the human services sector.
Customers Come First
July's releases came out of real conversations with the people who use Truv every day. We're grateful for it, and for every way you've helped make Truv better. As a reminder, we welcome your feedback!
