In public sector programs, language access isn’t just a nice-to-have—it’s a legal requirement and a fundamental component of equity. When state agencies administer programs like Medi-Cal, SNAP, or other essential services, they must ensure that Limited English Proficient (LEP) individuals can access benefits and information in their primary language.
This is where threshold and concentration languages come into play, and why Truv has made comprehensive language support a cornerstone of our platform.
Why Threshold Language Support Matters
The impact of proper language access goes far beyond compliance:
1. Reducing Program Enrollment Barriers
When verification processes are available in a client’s primary language, enrollment becomes significantly more accessible. This means eligible individuals don’t miss out on critical benefits due to language confusion.
2. Improving Program Integrity
Clear communication reduces errors in the verification process. When clients understand what’s being asked and can respond in their preferred language, agencies receive more accurate information, leading to better decision-making.
3. Building Trust with Diverse Communities
Providing language-appropriate services demonstrates respect for the communities you serve and builds trust between agencies and the populations they support.
4. Meeting Legal Obligations
Federal civil rights laws, including Title VI of the Civil Rights Act, require meaningful access for LEP individuals. State requirements often go further, mandating specific language support thresholds.
Truv’s Comprehensive Language Support
Truv understands the complex language landscape that state agencies navigate. Based on threshold and concentration language requirements across state counties, we support all major threshold languages, including the below (but not limited to):
- Spanish – The most widely required threshold language across virtually all CA counties
- Chinese (Cantonese, Mandarin, and other Chinese languages) – With support for both simplified and traditional characters
- Vietnamese – Critical in many California communities
- Tagalog – Serving Filipino communities
- Korean – Essential in several major CA counties
- Armenian – Particularly important in Los Angeles County
- Arabic – Serving growing Middle Eastern communities
- Farsi – Supporting Persian-speaking populations
- Russian – Meeting needs in several concentration areas
- Hmong – Vital in Central Valley communities
- Punjabi – Supporting South Asian populations
- Cambodian – Serving Southeast Asian communities
- Hindi – Addressing South Asian language needs
- Japanese Laotian, Mien, and Thai – Completing comprehensive Asian language coverage
- Somali – Recognizing the growing East African communities across many states
How Truv’s Language Support Works
When a state agency integrates Truv’s verification services, language support is seamlessly built into the user experience:
- Automated Language Detection: The system can identify a user’s preferred language based on their device’s default language
- Translated Interfaces: All user-facing verification screens appear in the selected language
- Consistent Experience: Language preferences persist throughout the entire verification journey, across Truv’s product suite
Additionally, languages can be set during the order creation process, enabling caseworkers and staff to pre-select the client’s preferred language as needed.
The Truv Difference for Public Sector Partners
While many vendors offer limited language support, Truv has invested in comprehensive coverage of threshold languages because we understand the unique challenges state agencies face:
- Stay Compliant: Our language coverage aligns with state and federal requirements, reducing compliance risk
- Serve More Constituents: Broader language support means you can effectively serve a larger portion of your eligible population
- Reduce Administrative Burden: Automated, multilingual verification reduces the need for manual review and translation services
- Improve Client Experience: When people can complete verification in their primary language, satisfaction increases and drop-off decreases
Looking Forward
Because language diversity in the United States continues to grow, state agencies are also in growing need of partners who not only meet today’s threshold language requirements but are prepared to adapt and deliver to serve more populations.
Contact our public sector team to schedule a demo and see our threshold language support in action.
