Public sector agencies implementing community engagement verification (CEV) requirements face a persistent challenge: how to verify diverse income sources and activities while maintaining a streamlined experience for both clients and caseworkers. Truv's open finance platform now provides a comprehensive solution that addresses the complex verification needs outlined in HR1 requirements.
All-In-One Verification Platform
Traditional verification methods often force state agency applicants through fragmented processes, requiring multiple touchpoints and manual documentation. Truv consolidates these pathways into a unified platform that accommodates the full spectrum of employment and engagement scenarios:
Payroll VOIE handles standard W-2 and gig income verification, connecting directly to payroll systems to retrieve accurate wage data. For those outside traditional employment structures, Bank VOA verifies income through deposit patterns—essential for self-employed individuals, side jobs, and part-time work that might not appear on conventional pay stubs.
When automated connections aren't feasible, Doc Upload serves as a reliable fallback, allowing applicants to submit income documents directly through Truv's interface with built-in fraud detection. Beyond income, the platform extends to Education Verification through direct connections to educational institutions and Volunteer Verification for uploading volunteer letters or documentation of community service hours.
Self-Certification: Transparency Meets Efficiency
The platform's self-certification feature represents a fundamental shift in how verification data is confirmed. Rather than treating applicants as passive data subjects, Truv enables them to actively participate in ensuring accuracy.
When applicants connect their income sources through Truv Bridge, they're presented with a clear success screen displaying all connected data in real time. They can review the information for accuracy and either certify it as correct or flag discrepancies—all within the same seamless experience. This client-facing verification step creates transparency while reducing the back-and-forth communication that typically bogs down caseworkers.
Learn more here: (link to self-certification blog)
Configurable Verification Client Pathways
For agencies implementing community engagement requirements, Truv offers a configurable client path that accommodates both initial applications and renewals. Applicants can disclose relevant information about qualified activities—hours worked, monthly income, dates, and activity types such as seasonal or part-time employment.
The platform enables categorization based on qualified activities and supports document uploads to verify self-attested activities like work programs, community service, or educational enrollment. Direct integration with verified education sources, including the National Student Clearinghouse, ensures reliable confirmation of enrollment status.
After connecting to verified sources, clients can certify the returned work or education information. The platform then provides a comprehensive summary displaying all disclosed qualified community engagement activities, including hours, pay, and dates.
Intelligent Compliance Calculation
Truv automatically calculates compliance across configurable lookback periods, returning total hours for each qualified activity by month. The system can evaluate whether monthly income meets federal minimum wage requirements (monthly income ≥ federal minimum wage × 80 hours) as an alternative to qualifying based solely on hours worked.
When the CEV threshold doesn't appear to be met, the platform automatically enables additional verification requests, allowing clients to provide supplementary information about qualifying activities without manual caseworker intervention.
Enhanced Caseworker Visibility
The platform provides caseworkers with three critical visibility features:
- Dashboard status indicators display at-a-glance status tags—either "Certified" or "Issue Reported"—so caseworkers can immediately identify which cases need attention without opening individual files.
- PDF report integration ensures certification outcomes are automatically included in downloaded reports, creating complete compliance documentation without additional export steps.
- Timeline tracking adds a "Certification Step Completed" event to the case timeline once applicants finish their review, providing a clear audit trail for compliance purposes.
These features give caseworkers the context they need to process applications faster while maintaining data integrity and meeting regulatory standards.
Meeting HR1 Requirements Through Modern Infrastructure
By consolidating multiple verification methods into a single platform with built-in self-certification and intelligent compliance calculation, Truv addresses the core challenges public sector agencies face when implementing community engagement requirements. The result is a system that respects client autonomy, reduces administrative burden, and maintains the data accuracy and audit trails necessary for regulatory compliance.
