As fully digital connections for income, employment, and asset verification become more common in mortgage lending, transparency plays a critical role in making the experience feel intuitive, secure, and trustworthy for borrowers.
To reduce friction and increase confidence for lending teams and borrowers, Truv has released an enhancement to the borrower experience that introduces clear visibility into previously connected accounts—helping users understand exactly where they stand and what, if anything, is still needed on the verification front to move the loan forward.
What’s New: Previously Connected Account Visibility
Truv now provides borrowers with real-time visibility into accounts they’ve already connected, directly on the Truv order landing page.
A borrower may return to the Truv experience (Truv landing page to connect accounts) to add another employer upon a lender’s request, reconnect an account for a 10-day pre-closing verifications, or simply check on the status of their account connections.
With previously connected account history displayed on the landing page, borrowers can now see:
- Which payroll, employer, or financial institutions have already been connected
- The status of those connections (including confirmation of completion)
- The option to re-pull data from an existing connection
- Add another payroll provider, employer, or financial institution if needed
This visibility applies regardless of where or how the borrower originally connected—whether through a point-of-sale application, loan origination system notification trigger, or Truv Dashboard order. Truv maintains historical connection status and keeps it up to date automatically.
Why This Matters for Mortgage Lenders
Borrowers increasingly have multiple income sources, job changes, or side work. Truv’s enhanced landing page experience supports these realities by making it easy to:
- Confirm completed connections
- Add an additional employer or bank account when needed
- Move forward without repeating previously completed steps
- Enhance returning user experience
- If they return to add more accounts after previously completing some connections
- If they return for future financing needs, including second mortgages, home equity loans, or HELOC loans
The result is a more intuitive verification experience designed to support higher conversion rates and a smoother borrower journey without adding operational complexity for lenders.
A Small Change with a Big Impact
This feature is now available as part of the Truv income verification experience, helping lenders drive conversion, reduce friction, and keep loans on the fast track to closing.
