Changelog

Truv has rebuilt its income document upload experience across all three products — Document Upload for public sector, Document Processing for mortgage, and Doc Fraud Detection for consumer/auto lending and screening.

New Doc Upload benefits:

• Catch quality of documents upfront: End user is notified in less than 15 seconds, guiding the end user to upload better documents as needed.
• Minimum document indicator: Auto-displays for end user and is set by clients in Truv Templates (ex. 2 pay stubs, 1 W2).
• Customizable minimum and maximum size of each document: Set by clients at the account level.
• Unsupported doc type error: Auto-displays for end user in less than 15 seconds, guiding the end user to add new files (ex. documents that are not password protected).
• Bulk upload in one pass: Truv auto-groups documents uploaded in less than 15 seconds.
• Ability to add additional documents: End users can re-open the Truv experience and add more documents at any point, including post parsing.
• Last name mismatch display shown: End user has the ability to validate all documents are for the same user (ex. cases where a maiden name was changed).
• Enhanced auto-flagging for Truv clients: Auto-flags tampering or fraudulent documents and SSN mismatch, and errors moved from user level to employer level.

Following A/B testing, the results are higher conversion, fewer support tickets, and complete data on the first pass.

The new Doc Upload will be live for Truv clients on September 1, 2026.