Changelog
Get the latest feature updates in Truv
- Only create ASO orders if all employers match 'current' and 'success rate' criteria: For lenders who need to verify all employers that are entered into the loan file, we have added the option to only create an ASO order for each borrower if all their employers match the 'Success rate' and 'Is Current' thresholds.
- Clarified available product types: To prevent confusion when a product type cannot be ordered due to a pending order, we now show the pending product types as disabled with a disclaimer in the 'New order' tab.
- Send order notifications to Alerts email instead of Encompass Admin: For lenders using ASO, Truv would send all Order notifications to the Encompass Admin, in addition to the LO and/or Processor. Now notifications are sent to the email set in the Settings → Company tab in the 'Email address for status updates or notifications field'.
- Add NPS surveys in Encompass: We will begin periodically asking for user feedback directly from the Truv App in Encompass to continue to drive improvements in the product.