FCR is a leading provider of outsourced call center and business process solutions, catering to clients across diverse industries. The company operates through a network of US-based contact centers, equipped with advanced telephony and workforce management systems, and staffed by highly trained and experienced agents. FCR’s service portfolio spans inbound and outbound voice, email, chat, and social media support, order handling, technical support, customer retention, surveys, and back-office operations. FCR’s industry expertise includes e-commerce, healthcare, financial services, telecommunications, hospitality, insurance, automotive, and consumer goods, among others. The company is known for its personalized and customer-centric approach, supported by customized service level agreements, continuous monitoring, and quality assurance checks. FCR’s technology-driven solutions offer omnichannel communication, data analytics, reporting, and multilingual capabilities to address the evolving needs of today’s businesses. Founded in 2005 and headquartered in Eugene, Oregon, FCR has grown rapidly over the years, expanding its operations to multiple US locations, including Idaho, Montana, Texas, and Colorado. The company’s customer-focused culture, flexibility, and scalability have earned it numerous industry accolades and recognition. FCR is committed to delivering exceptional service to its clients and creating a positive impact on its employees, communities, and the environment.