Truv’s dedication to rapid, meaningful innovation continues to shape how we serve our clients and their users. September was a milestone month as we rolled out strategic integration expansions, introduced fresh capabilities, and deployed robust new features that deliver deeper insights and greater flexibility to our customers.
Truv Platform Updates
Truv VOA in LenderLogix POS is Live
This point-of-sale integration gives lenders using LenderLogix access to Truv’s direct-to-source income, employment, and asset verifications directly in the mortgage application.
Truv Product Updates
Truv Supports Deposit-Based Verification of Employment Reports for Fannie Mae
Lenders can leverage Truv Verification of Assets to obtain a VOA report for asset, income and employment verification and a Truv Deposit-based Verification of Employment (DVOE) report as a supplemental asset verification report for 10-day pre-closing employment re-verification.
New Bank Income Report
For bank-based income and employment verification, we have introduced a new user-level and link-level bank income report to the Truv Dashboard, including a summary of net and estimated gross income across income sources identified in the transaction data.
Truv Dashboard & Order Updates
Last month’s Truv Dashboard enhancements support increased visibility and an improved user experience.
- New Custom Field for Orders: The customizable order form field displays in the order status update email subject line to enable faster identification of the order in group inboxes. Additionally, we have added this field as a customizable column in Activity → Orders and as a supported field in the Orders search bar.
- Dashboard Direct Sign-Up: Users can now signup directly to Truv Dashboard using either Google, Microsoft, and/or Email/Password. If an active company exists, by default, the user will be invited to that company pending Account Owner approval. If no active company exists, a new company will be created for the user.
- Enhanced Truv Timeline Visibility for Orders: The order timeline now shows when reminder notifications are sent, delivered, and opened by the end user via email/ tSMS.
- Terminal Status Display: To provide enhanced clarity and visibility into order details, Terminal order statuses (for example: completed, expired, canceled) are now shown at the employer or provider-level.
- Expanded CSV Export Functionality for Orders and Users: To improve data access for Truv customers, the ‘Export csv’ function in the Orders and Users tables now supports exporting up to 50,000 rows.
Truv Bridge Updates
To deliver end users with seamless experiences and greater control over their data, Truv has released new features to our Verification of Assets experience in the Truv Bridge.
- Enhanced VOA for Truv Non-oAuth Experience: Now, end users have the option to unselect accounts to share with the lender/company requesting verifications via bank aggregation for VOA (available for financial institutions with non-oAuth connections).
- Financial Institution Domain Display for VOA and Transaction Products: To optimize for conversion and help users identify and select their bank(s), institution domains have been added to the Truv Bridge experience.
Conversion Improvements
Our network of payroll providers, employers, and financial institutions undergoes continuous performance monitoring to optimize data parsing velocity. Improved conversion metrics translate directly to faster, more reliable data delivery for our clients.
Verification of Income & Employment
| Company | Prior 30 days | Last 30 days | Improvement |
|---|---|---|---|
| Home Depot | 67.94% | 73.25% | +5.31% |
| Delta Airlines | 89.06% | 93.08% | +4.02% |
Verification of Assets
| Financial Institution | Prior 30 days | Last 30 days | Improvement |
|---|---|---|---|
| Regions Bank | 71.88% | 75% | +3.13% |
| Vanguard | 93.75% | 95.16% | +1.41% |
Direct Deposit Switch
| Company | Prior 30 days | Last 30 days | Improvement |
|---|---|---|---|
| Dept. of Veteran Affairs | 49.33% | 52% | +2.67% |
| MyPay DFAS | 51.75% | 59.68% | +7.93% |
Upcoming Events
Truv is gearing up for the Mortgage Bankers Association Annual Conference in Las Vegas from October 19 – 22! Stop by our booth #510 or book time to meet with our team.
Customers Come First
Each improvement we’ve launched this month stems from client conversations, built to drive measurable ROI and meaningful operational results. Your insights shape our product direction, and we welcome your feedback!
