Overview

Educators Credit Union is a member-owned financial institution serving Southeast Wisconsin since 1937. With 25 branch locations, over 230,000 members, and local recognition as a #1 credit union in Southeast Wisconsin, Educators Credit Union is committed to helping members achieve their financial goals. The credit union funds approximately $300 million in loans annually while delivering an efficient, member-first lending experience.

Before partnering with Truv, Educators Credit Union relied on a combination of manual income and employment verification processes and legacy verification providers, spending approximately $371,442 annually on verification costs while requiring processors to manage time-consuming workflows. By implementing Truv's consumer-permissioned verification platform, Educators Credit Union is saving approximately 90%+ on verification costs, reducing manual processing, and delivering a faster, more streamlined experience for both members and lending teams.

It's rare to find a solution that
lowers costs while improving the
member experience, but that's
exactly what we've seen with Truv.
It's rare to find a solution that lowers costs while improving the member experience, but that's exactly what we've seen with Truv.

Chris Grochola

VP Mortgage,
Educators Credit Union

Challenge

Educators Credit Union was looking for a verification partner that could improve both operational efficiency and the member experience. Key priorities included:

  • Improving payroll coverage across its member base
  • Reducing verification spend
  • Automating income and employment verification
  • Minimizing manual processing
  • Accelerating loan turnaround time
  • Deploying a low-lift dual-platform integration

To support a more efficient lending process, Educators Credit Union needed a verification partner that could lower verification costs, improve the income and employment verification experience for members, and fit naturally into its existing technology platforms.

Solution

Educators Credit Union implemented Truv's consumer-permissioned Verification of Income and Employment (VOIE) platform directly within nCino and Encompass, allowing members to securely verify their income and employment without uploading pay stubs or manually providing documentation. Truv delivered verified data directly into the lending workflow, giving processors trusted information where they already worked while reducing manual verification tasks. The implementation included:

  • Direct-source income and employment verification
  • Seamless integration into nCino & Encompass
  • Automated verification workflows for lending teams
  • A member-friendly payroll connection experience
  • Performance reporting and ongoing optimization

Following a rapid implementation, the teams shifted their focus from deployment to optimization. Together, they analyzed verification performance, refined workflows, and introduced targeted enhancements to improve member adoption and operational efficiency over time.

One of the biggest advantages was
how seamlessly Truv worked across
our lending platforms. The
documentation was thorough and
detailed, and the verification
experience simply became more
efficient almost immediately.
One of the biggest advantages was how seamlessly Truv worked across our lending platforms. The documentation was thorough and detailed, and the verification experience simply became more efficient almost immediately.

Chris Grochola

VP Mortgage,
Educators Credit Union

Outcomes

At a Glance:

$341,000 Annual Savings Over Legacy VOIE Solutions

By implementing Truv and prioritizing direct-source verification upfront in the verification waterfall, Educators Credit Union reduced annual verification costs by more than 90%, saving approximately $341,000 in annual verification spend while improving the borrower and processor experience.

Income and Employment Conversion Rate Improvements

With a streamlined, member-first verification experience, Truv reduced friction during the verification process and surpassed industry benchmarks for successful payroll connections across both Encompass and nCino.

  • VOIE: 86.5% login conversion rate in Encompass
  • VOIE: 75% login conversion rate in nCino and Encompass

Truv's direct-source verification has helped Educators Credit Union automate more income and employment verifications and reduce the manual burden for members and lending teams.

<30-Day Implementation in nCino and Encompass

In partnership with Educators Credit Union, Truv guided a smooth go-live in nCino and Encompass, both completed in under 30 days. The implementation combined seamless technical integration with hands-on onboarding, ensuring a successful rollout with minimal process disruption and accelerated time-to-value.

Optimized Cross-Platform Automation

Truv seamlessly integrated with Educators Credit Union's nCino point-of-sale and Encompass loan origination system, creating an interconnected verification experience from application through closing. With the dual-platform implementation, verification data automatically populates throughout the loan workflow from system-to-system, eliminating duplicate tasks, accelerating turn times, and simplifying pre-closing employment re-verifications.

White-Glove Partnership and Ongoing Support

From the early stages of the partnership, Educators Credit Union viewed Truv as more than a verification vendor. Since day one, the teams have maintained an ongoing feedback loop, using real-world lending workflows and member behavior to identify opportunities for improvement.

Rather than waiting for quarterly releases, Truv collaborated directly with Educators Credit Union to evaluate enhancement requests, refine workflows, and prioritize product updates that improved usability for both members and lending teams.

Truv's dedicated day-to-day support team has consistently provided real-time troubleshooting on unexpected order outcomes, fast resolution on connection timeouts, and responsive feedback, ensuring the credit union is able to serve members with a reliable platform, at speed.

Speed matters in mortgage lending,
and Truv has consistently matched
that urgency. Their responsiveness
has helped us keep loans moving
and provide a better experience for
our members.
Speed matters in mortgage lending, and Truv has consistently matched that urgency. Their responsiveness has helped us keep loans moving and provide a better experience for our members.

Chris Grochola

VP Mortgage,
Educators Credit Union

Conclusion

As lending expectations continue to evolve, Educators Credit Union now has a verification platform built to scale with its business, prioritizing operational and cost efficiencies. Through direct-source income and employment verification, seamless workflow integrations, and an ongoing product partnership, Truv has helped the credit union establish a best-in-class member experience.

About Educators Credit Union

Founded in 1937, Educators Credit Union is a member-owned financial cooperative serving communities throughout Southeast Wisconsin. Originally established by teachers, Educators Credit Union has grown to serve individuals, families, businesses, and community organizations with a full range of personal and business financial services. Guided by its longstanding commitment to service, Educators Credit Union is dedicated to helping members achieve their financial goals through trusted financial solutions, exceptional member service, and a people-first approach. Learn more at ecu.com. Insured by NCUA. Membership eligibility required.

About Truv

Truv empowers 150+ lenders to instantly verify income, employment, and asset data directly from the source. With best-in-class coverage, configurable workflows, and a focus on consumer-permissioned data, Truv helps financial institutions streamline underwriting while dramatically reducing costs. Truv's full suite of solutions provides GSE-eligible reports for submission to Freddie Mac and Fannie Mae, protecting lenders from buyback risks and delivering market-leading data quality. Learn more at truv.com