Truv Platform Updates

Customization Templates for Encompass

Truv believes in empowering our clients with exceptional customization capabilities. Now, in the Truv Dashboard, you can unlock the full potential of Encompass templates. Craft, customize, and effortlessly apply templates to refine your Encompass experience.

Truv Bridge Updates

Truv AI Authenticator

Truv AI Authenticator transforms the login experience with its AI-powered solution, streamlining access for users and enhancing operational efficiency for lenders and financial institutions. With nearly 13,000 integrations covering 90% of the U.S. workforce, Truv’s success lies in its strategic integration of Artificial Intelligence. The AI model detects and optimizes user login journeys, eliminating friction and elevating conversion rates. Users benefit from a seamless, autonomous login process that adapts to different steps and pages, guided by a digital helper. This innovation reshapes open finance, delivering excellence in operations, user satisfaction, and conversion rates.

Truv Dashboard Updates

Measuring Success

Truv has the best overall coverage and conversion in the industry, but we know it’s important for you to see and measure the results of our claims. To achieve this goal and help you realize the impact Truv has on your business, we’ve redesigned the reporting metrics you see on the home screen to give you a better sense of your Truv usage.

The new design includes updated charts and the ability to filter by period, sub companies, product types, and flow. The new charts show data points for unique users, order status, conversion rates, funnel analysis, error distribution, and benchmark charts. This new design will help users measure the impact Truv has on lending. View reporting page

Coverage Request Form

Truv is constantly improving coverage of the US workforce. With over 90% of working Americans covered, we lead the industry in coverage. But, we realize there may be some sources that we’re missing. In order to give our clients a voice in where we focus our coverage efforts, we’ve created a coverage request form on the coverage dashboard page. This form will allow clients to submit employers, payroll providers, and financial institutions that they would like to see incorporated in the Truv platform. You’ll be helping us on our mission to reach 100% coverage of the US workforce. Request coverage sources

Support Tickets

Truv lives and breathes customer feedback. We are constantly updating our platform to provide a better experience to consumers and to our clients. In order to streamline the feedback loop, we’ve created a support ticket functionality in the Truv dashboard. Clients can now create, track, and reply to tickets directly in the dashboard. We hope this addition allows us to better serve you. Create a ticket

Webhooks Logs

Underwriters using the Truv dashboard need to find information quickly so that they can do their jobs effectively. In order to make navigating Truv webhook information easier, we’ve added the ability to search and filter results. Clients will be able to search by bridge token and filter by data and status. The search and filter feature will allow clients to more effectively use the Truv dashboard to connect to the data providers. Try webhooks logs

Scoring Attributes

Truv is thrilled to introduce a groundbreaking product, forged through a dynamic partnership with Credegraph. Soon, you’ll harness the power to deploy the scoring attributes model in production. Upload files, and within mere minutes, unlock invaluable insights and reports courtesy of Credegraph.

Support Ticket Replies

In our ongoing quest to improve your experience, we’ve introduced a streamlined approach to support ticket interactions. Now, within the Truv dashboard, customers can instantaneously respond to tickets, fostering seamless communication and swift issue resolution.

Customized Logos in PDF Report

Your brand is your identity, and we’re giving you the reins to define it globally across selected product types and diverse workflows. With our customized logos feature, your brand will shine through consistently within emails, landing page, the Truv Bridge, and the Truv Reports to ensure a cohesive and polished presence throughout your Truv experience.

Your Feedback Matters

These enhancements to our product are just the beginning of our commitment to you. We value your input and would love to hear about any additional improvements or integrations you envision for the future. Please don’t hesitate to share your thoughts and ideas with us.